Introduction
Welcome to the Envirogen Group UK Limited and Envirogen Group Netherlands BV privacy policy. You can also download a pdf version of the policy here.
Envirogen respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Important information and who we are
Purpose of this privacy policy
This privacy policy aims to give you information on how Envirogen collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service, sign up to our newsletter submit an enquiry or complete surveys that we use for research policies.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Controller
Envirogen is the controller and is responsible for your personal data (collectively referred to as “Envirogen Group UK Limited” “Envirogen Group Netherlands”, “we”, “us” or “our” in this privacy policy).
We have appointed a Data Protection Representative who is responsible for overseeing questions in relation to this privacy policy.
We are registered with the UK Information Commissioner’s Office (ICO) under registration number: ZA802687
Contact details
If you have any questions about this privacy policy or our privacy practices, including any requests to exercise your legal rights, please contact our Data Protection Representative in the following ways:
Full name of legal entity: Envirogen Group UK Limited / Envirogen Group Netherlands BV
Email address: enquiries@envirogengroup.com
Postal address / Head Office: Unit 9, Wimsey Way, Alfreton Trading Estate, Alfreton, Derbyshire DE55 4LS
Telephone number: +44 (0)1773 441029
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on January 2021
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name and title.
- Contact Data includes a company name, business/work email address, business/work phone number and postal address.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel an order, product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected
We use different methods to collect data from and about you, including through:
- Direct interations. You may give us your Identity, Contact and Financial Data by filling in forms, registering on our site, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- Register with us as a supplier.
- Register with us as a client or customer and use our services.
- Register with us as a client or customer and purchase goods.
- Register with us as and provide services as a contractor.
- Correspond with us by phone, e-mail or otherwise.
- Subscribe to our service or publications.
- Request marketing to be sent to you.
- Give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.
- Third parties or publicly available sources. We may also receive personal data about you from various third parties as set out below:
- Technical Data from the following parties:
- Analytics providers such as Google.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Global Payments.
- Website activity tracking information from Lead Forensics.
- Technical Data from the following parties:
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- To provide the goods and services you have engaged us to do.
- To send you publications, newsletters and product updates.
- To provide you with the services and the information about our activities and events that you have requested.
- To manage any user accounts we set up for you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
- For third party marketing purposes where you have given us your consent to do so. You have the right to withdraw consent to marketing at any time by contacting us.
Purpose for which we use your personal data
We have set out below a description of some of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer. | (a) Identity
(b) Contact |
Performance of a contract with you. |
| To deliver goods and services to you. | (a) Identity
(b) Contact (c) Financial (d) Transaction |
Performance of a contract with you. |
| To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy. (b) Asking you to leave a review or take a survey. |
(a) Identity
(b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you.
(b) Necessary to comply with a legal obligation. (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services). |
| To enable you to complete a survey. | (a) Identity
(b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you.
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business). |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). | (a) Identity
(b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
(b) Necessary to comply with a legal obligation. |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. | (a) Identity
(b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. | (a) Technical
(b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). |
| To make suggestions and recommendations to you about goods or services that may be of interest to you. | (a) Identity
(b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business). |
Marketing and Promotional Offers
We may provide you with direct marketing information, which could include offers in relation to products or services and invitations to participate in surveys, based on the products and services you have previously purchased. In these instances we will be relying on your Identity and Contact Data to send marketing information.
We may also provide you with promotional offers. In this case we will be using your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
We will get your express opt-in consent before we send you any direct marketing or marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may share your personal data with the parties set out below:
- Global Payments – a third-party financial services provider for e-commerce/ payment services.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
We may transfer your personal data to our operational offices within the European Union.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
For further information on data retention, please contact us, using the contact details provided.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are summarised below:
Request access to your personal data (commonly known as a “data subject access request”).
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Complaints
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
If you wish to exercise any of the rights set out above, or have any questions about this privacy policy, please contact us using the contact details provided above.